Overbooking is a very common practice within the airline industry today. Airlines will commonly oversell your flight (by selling more seats than available) to compensate for passengers that do not show up on the day of your flight. This practice, however, results in a problem for passengers on flights in which there are not enough no-shows and, therefore, inadequate seats whilst the booking was reserved and confirmed correctly.
In these cases, airlines will usually offer compensation such as vouchers, upgrades, points or cash to passengers willing to voluntarily give up their seat and fly later. Such a case is considered “voluntary denied boarding”. Therefore a passenger who volunteers to get bumped from their flight would not be eligible for airline compensation.
If no passengers willingly surrender their seat about the overbooked flight, the airline will have to bump some passengers into a later flight. These cases of flyhjælp are referred to as “involuntary denied boarding”, which will entitle the passengers to denied boarding compensation in the event the flight is within EU jurisdiction.
Specifically, under EU Regulation EC 261/04 regarding passenger rights, any passenger involuntarily denied boarding upon an overbooked flight departing from an EU airport, regardless of airline or destination, is eligible for airline compensation of up to €600. Additionally, passengers overbooked on flights inbound for the EU operated by an EU carrier can also be eligible.
This regulation also establishes guidelines for flight delay compensation, flight cancellation compensation, and compensation for denied boarding and missed connections. In these cases, there exists a minimum delay of three hours to trigger refund payments. However, with regards to involuntary denied boarding because of overbooking, the passenger is automatically qualified to receive airline compensation and also the airline remains obliged to deliver an alternate mode of transport or even a refund of the ticket.
Being bumped from the flight is unplanned and unpleasant, at best.
Should you be denied boarding, you should react as follows:
Go to the ticket counter from the airline in question. Here you will usually be notified of alternative flights. The airlines are obligated to identify a satisfactory solution.
As a way to file a valid airline compensation claim, you need to make sure you have written proof your denied boarding. This could be as your boarding cards, if such were printed, or your luggage receipts. Moreover, you might have airline personnel put your circumstances on paper.
Should you required food, accommodation or transport, including as taxi, it is actually of utmost importance to keep all receipts to ensure you receive compensation from the airline.
Then consider if you are able to enforce your passenger rights against the airline or tour operator. Keep in mind that the 3 year claim period only pertains to airlines – a tour operator will need to be contacted within 1 month.
You will have a directly to airline compensation in the case of involuntary denied boarding
Air passenger rights Regulation EU 261/2004 stipulates that compensation as much as 600 Euros is due to passengers who are involuntarily denied boarding at an airport inside the EU – no matter what airline or destination. Compensation for involuntarily denied boarding is additionally on account of passengers on flights leaving a destination dexhpky65 the EU to get a destination in the EU, given that such flights are operated by an EU carrier.
As well as overbookings, the regulation also covers flight delay compensation, flight cancellation compensation, and compensation for missed connecting flights. Flight delay compensation is due in case your flight arrives at its destination having a delay of three or maybe more hours.
With regards to involuntarily denied boarding as a result of overbooking, passengers are automatically entitled to airline compensation. Moreover, the airline must offer an alternative transport option or reimburse the airline ticket price.
Passengers denied boarding because of travelling with invalid travel documents (or with out a valid visa) will never be eligible for a refund for overbooking.
Get specialist help immediately
Should you be influenced by denied boarding due to an overbooking and would love refund.me to file a claim for airline compensation for you, you need to follow these steps:
To claim your directly to compensation for overbooking with refund.me, simply input your flight data on our website.
We’ll explain to you right away if you’re entitled to a refund, as well as what amount exactly.
If the airline refuses to cover, we’ll take your case to court at no extra fee. Our Europe-wide network of passenger rights lawyers includes a good track record in obtaining airline compensation on behalf of our clients.
When the airline has paid your airline compensation, we are going to keep our sector-low commission of only 25 per cent and transfer your entire money right to your bank account!
FAQ: Get Compensation to have an overbooked flight
1. Just what are my options in the case of an overbooked flight?
Being denied boarding and bumped from an overbooked flight is absolutely not something you must eat stride. The airline must compensate you. Firstly, the airline must reimburse your unused ticket, including all taxes and fees. Also, the airline needs to present you a re-routing (another flight) as soon as possible or at a time useful to you. However, your airline includes a directly to wait until it finds your flight with available seats. Whilst you are waiting on the substitute flight the airline must give you meals and refreshments, hotel accommodation (if the overnight stay is needed), transport in between the hotel and airport, and 2 calls (or emails or faxes).
2. Will someone care for me in case there is an overbooked flight?
Yes. Every passenger affected by an overbooked flight has the right to adequate assistance. As outlined above these include free meals and refreshments as well two calls, emails or faxes, lodging and transport involving the airport as well as your hotel. If you need to wait several days on your own substitute flight, the airline has to pay for your accommodation on those nights.